Warranty Policy

RAXTiFY Vinyl Wrap Warranty Policy

At RAXTiFY, we stand behind the quality of our vinyl wraps and paint protection films. Our warranty policy is designed to give customers confidence when purchasing from us, while also clearly explaining what is covered, what is not covered, and how to submit a warranty claim.

This warranty applies to eligible RAXTiFY products purchased directly from RAXTiFY.

Our Warranty Commitment

RAXTiFY is committed to providing high-quality car wrap films, color vinyl wraps, custom wraps, and paint protection films for vehicle customization. If your product arrives damaged, incomplete, incorrect, or has a confirmed material defect, we will review the issue and provide an appropriate solution according to this warranty policy.

RAXTiFY Vinyl Wrap Warranty

Most RAXTiFY vinyl wraps include a 2-year limited warranty against confirmed product-related defects.

This limited warranty applies to the film material itself and does not cover installation service, installation mistakes, surface preparation issues, vehicle paint condition, misuse, improper maintenance, or normal wear and tear.

Warranty coverage may vary depending on product type, finish, color, usage conditions, and product page specifications.

What Our Warranty Covers

RAXTiFY’s limited warranty may cover the following situations after review and confirmation by our team:

• Product damaged upon arrival
• Wrong item shipped
• Missing or incomplete items
• Confirmed material defect
• Confirmed film or adhesive defect before installation
• Product issue verified by photos, videos, or returned material if required

If a warranty claim is approved, RAXTiFY may offer a replacement, exchange, refund, or another appropriate solution at our sole discretion.

What Is Not Covered

This warranty does not cover issues caused by factors outside of RAXTiFY’s control, including but not limited to:

• Improper installation
• DIY installation mistakes
• Bubbles, wrinkles, creases, lifting, or peeling caused by installation error
• Overstretching, overheating, or incorrect use of heat guns
• Improper storage, handling, cutting, or trimming
• Application on dirty, oily, rusty, repainted, damaged, or poorly prepared surfaces
• Surface contamination before or during installation
• Heat Damage, Sun Exposure, and Burn Marks
• Damage caused by chemicals, solvents, waxes, ceramic coatings, harsh cleaners, or improper washing
• Automatic car washes or high-pressure washing too close to the film edge
• Scratches, dents, rock chips, road debris, accidents, vandalism, or physical impact
• Normal wear and tear
• Environmental exposure, extreme weather, prolonged UV exposure, salt, pollution, or other external conditions
• Color differences caused by lighting, photography, screen display, or production batch variation
• Paint damage, paint peeling, or clear coat failure during film removal
• Labor cost, installation cost, removal cost, reinstallation cost, or vehicle downtime

RAXTiFY does not guarantee that vinyl wrap removal will be damage-free on all vehicles. Paint condition, repaint quality, clear coat condition, installation method, removal method, and vehicle age can all affect the removal result.

Heat Damage, Sun Exposure, and Burn Marks

RAXTiFY’s limited warranty does not cover heat-related damage caused by improper installation, excessive heat, overheating, heat guns, torches, open flame, engine heat, exhaust heat, reflective heat, concentrated sunlight, or other external heat sources.

Burn marks, scorching, melting, discoloration, shrinkage, gloss loss, lifting, bubbling, or adhesive failure caused by excessive heat are not considered material defects and are not covered under warranty.

Long-term fading, weathering, UV exposure, environmental exposure, and normal wear and tear are also not covered. If a product shows unusual discoloration, cracking, peeling, or adhesive failure under normal use within the warranty period, RAXTiFY may review the issue on a case-by-case basis to determine whether it is a confirmed material defect.

Special Finish Warranty Exclusions

Some specialty finish products are not eligible for RAXTiFY’s standard 2-year limited warranty. This includes, but is not limited to:

• Satin Chrome vinyl wrap
• Matte Chrome vinyl wrap
• Mirror chrome vinyl wrap
• Carbon fiber vinyl wrap
• Other specialty texture or high-sensitivity finish films, unless otherwise stated on the product page

Installation and Removal Disclaimer

RAXTiFY sells film material. Unless otherwise stated in writing, RAXTiFY does not provide installation service and does not offer an installation warranty.

For the best result, we recommend professional installation by an experienced wrap installer. Proper surface preparation, post-heating, edge sealing, and maintenance are important for long-term performance.

Customers are responsible for determining whether the product is suitable for their vehicle, surface, project, and installation environment before installation.

RAXTiFY COLOR PPF(PAINT PROTECTION FILM) WARRANTY & CARE GUIDE

RAXTiFY Color Paint Protection Film is backed by a limited warranty of up to 5 years, depending on climate, panel exposure, installation, use, and environmental conditions.

This warranty applies to eligible RAXTiFY Color PPF products purchased directly from RAXTiFY or an authorized RAXTiFY dealer.

Warranty Coverage

The RAXTiFY Color PPF Limited Warranty covers qualifying manufacturing defects that occur under normal use, including:

• Manufacturing-related cracking or delamination.
• Abnormal adhesive failure not caused by installation or surface preparation.
• Excessive discoloration or fading beyond normal environmental aging.
• Other verified manufacturing defects that materially affect the performance of the film.

Normal aging, gradual fading, minor appearance changes, and wear caused by normal environmental exposure are not considered manufacturing defects.

Warranty Period

Color PPF performance can vary depending on UV exposure, temperature, humidity, vehicle storage, road conditions, maintenance, and panel orientation.

As a general warranty reference:

Horizontal and near-horizontal surfaces such as hoods, roofs, trunk lids, and upper body panels generally receive more direct UV and environmental exposure than vertical panels.

RAXTiFY may determine the applicable climate and exposure category based on the vehicle's primary location and operating conditions.

Warranty Conditions

Warranty eligibility requires:

• Installation over sound OEM / original factory paint.
• Proper surface preparation and installation according to applicable product instructions.
• Reasonable cleaning and maintenance of the film.
• Proof of purchase and sufficient information to verify the claim.

The warranty is tied to the original product installation and is not transferable to another vehicle or owner.

OEM Paint Requirement

RAXTiFY Color PPF warranty applies only when the film is installed over sound OEM / original factory paint.

RAXTiFY cannot guarantee the condition or adhesion of repainted, repaired, aftermarket-painted, peeling, oxidized, rusted, or otherwise compromised paint surfaces.

Paint lifting or paint damage occurring during installation or removal is not considered a Color PPF manufacturing defect.

What Is Not Covered

The RAXTiFY Color PPF Limited Warranty does not cover damage, failure, or appearance changes resulting from:

• Improper installation or insufficient surface preparation.
• Excessive stretching, overheating, incorrect installation techniques, or improper post-heating.
• Installation over repainted, repaired, damaged, rusted, peeling, or otherwise unsuitable surfaces.
• Accidents, collisions, scratches, stone impacts, vandalism, hail, flooding, or other external physical damage.
• Fuel, solvents, harsh chemicals, abrasive cleaners, or incompatible detailing products.
• Improper pressure washing or automatic car washes that damage the film or its edges.
• Bird droppings, tree sap, insects, road contaminants, or other substances left on the film long enough to cause staining or chemical damage.
• Normal wear, gradual fading, weathering, or appearance changes caused by environmental exposure and aging.
• Differences in appearance between film installed at different times or from different production batches.
• Vehicle repainting, body repair, or modification after installation.

Limitation of Liability

This limited warranty is limited to the value of the affected RAXTiFY Color PPF material.

Unless otherwise required by applicable law, RAXTiFY is not responsible for:

• Installation labor;
• Film removal costs;
• Reinstallation costs;
• Vehicle repainting or body repair;
• Loss of vehicle use;
• Downtime or lost income; or
• Incidental or consequential expenses associated with a warranty claim.

COLOR PPF CARE INSTRUCTIONS

First 72 Hours After Installation

Avoid washing the vehicle during the first 72 hours after installation.

Allow the film and adhesive sufficient time to settle, and inspect edges, corners and recessed areas during the first few days.

If lifting is noticed, contact the installer before contamination enters underneath the film.

Regular Washing

Hand washing is recommended.

Use clean water, a soft microfiber wash mitt and a mild pH-neutral automotive shampoo.

Do not aggressively scrub the film surface or edges.

Pressure Washing

Pressure washing should be used carefully.

Keep the nozzle a safe distance from the film and avoid directing high-pressure water directly at edges, seams, corners or lifted areas.

Automatic Car Washes

Touchless washes are generally preferable to brush-style automatic washes.

Repeated contact with aggressive brushes may create surface marks or place additional stress on film edges.

Bird Droppings, Tree Sap and Bugs

Remove bird droppings, tree sap, insects and similar contaminants as soon as practical.

Allowing contaminants to remain on the film—especially in direct sunlight or high temperatures—may cause staining or surface discoloration.

Wax, Polish and Ceramic Coating

Do not use abrasive polishing compounds or products containing harsh solvents.

Only use waxes, sealants or coatings specifically compatible with TPU paint protection film.

A compatible ceramic coating may make routine cleaning easier, but applying a ceramic coating does not extend the RAXTiFY warranty period.

How to File a Warranty Claim

To submit a warranty claim, please contact RAXTiFY customer support with the following information:

• Order number
• Product name
• Photos or videos showing the issue clearly
• A short description of the issue
• Date the issue was noticed
• Whether the film has been installed or not
• Installation date, if applicable
• Whether the film was installed by a professional installer or DIY

Please keep the product, packaging, and any affected material until the claim is resolved. In some cases, RAXTiFY may request that the product be returned for inspection. If a return is required and the issue is confirmed to be covered, we may provide a return shipping label.

Warranty Resolution

After reviewing your claim, RAXTiFY may provide one of the following solutions:

• Replacement
• Exchange
• Refund
• Partial refund
• Store credit
• Other reasonable solution based on the situation

The final resolution will be determined by RAXTiFY after reviewing the evidence and confirming whether the issue is covered under this warranty policy.

Important Notes

Warranty coverage applies only to the original purchaser and is not transferable.

Warranty claims must be submitted within the eligible warranty period.

Installing, cutting, modifying, or using the product may affect warranty eligibility, especially if the issue could have been identified before installation.

RAXTiFY reserves the right to deny claims that are incomplete, unsupported by evidence, outside the warranty period, or caused by improper use, improper installation, or external conditions.

Warranty FAQs

How long is the RAXTiFY vinyl wrap warranty?

Most RAXTiFY vinyl wraps include a 2-year limited warranty against confirmed product-related defects. Coverage may vary by product type and product page.

Does the warranty cover installation problems?

No. Installation problems such as bubbles, wrinkles, lifting, overstretching, overheating, or improper trimming are not covered by RAXTiFY’s product warranty.

Does the warranty cover paint damage during removal?

No. Paint damage during removal is not covered. The condition of the original paint, repaint quality, clear coat strength, installation method, and removal method can all affect the result.

What should I do if my product arrives damaged?

Please contact RAXTiFY customer support as soon as possible with your order number and clear photos or videos of the damage. Keep the packaging and product until the issue is resolved.

What if I received the wrong item?

If you received the wrong product, please contact us with your order number and photos of the item received. Once confirmed, we will provide an appropriate solution.

Does the warranty cover fading or normal wear?

Normal wear and tear, environmental exposure, UV exposure, improper care, chemicals, and harsh washing methods are not covered. If you believe the issue is caused by a material defect, please contact us for review.

Do I need professional installation?

Professional installation is strongly recommended for full vehicle wraps and complex surfaces. Proper installation can improve appearance, durability, and long-term performance.