Warranty Policy

RAXTiFY Vinyl Wrap Warranty Policy

At RAXTiFY, we stand behind the quality of our vinyl wrap films. This Vinyl Wrap Warranty Policy explains what is covered, what is not covered, how long coverage may apply, and how to submit a warranty claim.

This policy applies to eligible RAXTiFY vinyl wrap products purchased directly from RAXTiFY or an authorized RAXTiFY sales channel.

Our Limited Warranty Commitment

Most eligible RAXTiFY vinyl wraps come with a 2-year limited warranty against confirmed product-related defects under normal use, proper installation, and regular care.

This is a limited product warranty for the vinyl film material only. It does not cover installation service, labor cost, removal cost, reinstallation cost, vehicle repainting, paint damage, loss of use, downtime, or any incidental or consequential damages.

Warranty coverage may vary depending on product type, finish, climate, surface exposure, installation quality, vehicle condition, storage, and maintenance.

Warranty Summary

Product Type	Warranty Reference	Notes
Eligible RAXTiFY vinyl wraps	Up to 2 years	Covers confirmed product-related defects under normal use.
Chrome-style vinyl wraps	Not eligible for warranty	Arrival issues may still be reviewed before cutting or installation.
6D, 3D, 5D Carbon fiber	Not eligible for warranty	These specialty finishes are more sensitive to stretching, heat, and installation technique.
Custom printed vinyl wraps	Case-by-case review	Artwork approval, production, installation, and usage conditions may affect eligibility.
Samples, tools, and accessories	Not eligible for warranty	Order issues may still be reviewed if reported promptly.

Products Covered

This limited warranty applies to eligible RAXTiFY branded vinyl wrap films.

Covered products may include standard gloss, gloss metallic, matte, satin, color shift, pearl, glitter, laser, and other eligible vinyl wrap finishes, unless otherwise stated on the product page.

Some specialty finishes are excluded from the standard 2-year limited warranty. Please see the “Special Finish Warranty Exclusions” section below.

Vinyl Wrap Warranty Period

Most eligible RAXTiFY vinyl wraps include a 2-year limited warranty against confirmed product-related defects.

However, actual warranty eligibility and expected performance may vary by climate and panel exposure. Horizontal and non-vertical panels, such as hoods, roofs, trunks, bumpers, and sloped surfaces, usually receive more UV exposure, heat, rain, dust, and environmental stress than vertical side panels.

The following table is a general reference:

Climate / Exposure Condition	Vertical Panels	Horizontal & Non-Vertical Panels
Hot / High-UV areas	Up to 2 years	Up to 1 year
Hot / Humid areas	Up to 2 years	Up to 1.5 years
Mild / Temperate areas	Up to 2 years	Up to 2 years
Cold climate areas	Up to 2 years	Up to 2 years
Dry / Dusty areas	Up to 2 years	Up to 1.5 years
Rainy / Cloudy areas	Up to 2 years	Up to 2 years

This table is a reference only. Warranty approval depends on product condition, installation quality, care, vehicle surface condition, and the cause of the issue.

Order Issues Covered Before Installation

The following issues may be reviewed as order-related claims before installation:

• Product damaged upon arrival

• Wrong item shipped

• Missing or incomplete items

• Visible product issue found before cutting or installation

Please inspect the product before installation. If the product appears damaged, incorrect, incomplete, or defective, do not cut, install, heat, stretch, or use the film. Contact RAXTiFY customer support as soon as possible.

Arrival issues must be reported within 7 days of delivery.

Product Defects Covered Under Warranty

RAXTiFY’s limited warranty may cover confirmed product-related defects under normal use, including:

• Confirmed manufacturing defect

• Confirmed film defect

• Confirmed adhesive defect

• Unusual cracking under normal conditions

• Excessive fading under normal conditions

• Peeling caused by a confirmed material defect

Warranty claims are subject to review and approval by RAXTiFY. Photos, videos, order records, installation details, and product condition may be required to determine whether the issue is covered.

What Is Not Covered

This limited warranty does not cover issues caused by factors outside of RAXTiFY’s control, including but not limited to:

• Improper installation

• DIY installation mistakes

• Bubbles, wrinkles, creases, lifting, or peeling caused by installation error

• Overstretching, overheating, or incorrect use of heat guns

• Use of torches, open flame, or excessive heat

• Improper post-heating or lack of post-heating

• Improper surface preparation

• Application on unsuitable surfaces, including rust, peeling paint, weak clear coat, dents, scratches, repainted surfaces, or contaminated surfaces

• Improper storage, handling, cutting, trimming, or transportation

• Scratches, dents, rock chips, road debris, accidents, vandalism, or physical impact

• Hail, flood, storm damage, extreme weather, road salt, pollution, or other environmental damage

• Long-term UV exposure, weathering, fading, or normal aging

• Harsh chemicals, fuel spills, solvents, abrasive cleaners, waxes, polishes, or non-vinyl-safe products

• Automatic car washes or high-pressure washing directly on film edges

• Damage caused by engine heat, exhaust heat, brake heat, reflective heat, concentrated sunlight, or other external heat sources

• Burn marks, scorching, melting, gloss loss, shrinkage, discoloration, or adhesive failure caused by excessive heat

• Color variation caused by screen display, lighting, photography, camera settings, production batch variation, age, storage, or UV exposure

• Vehicle repainting after wrap installation

• Paint damage, paint peeling, or clear coat failure during removal

• Labor cost, installation cost, removal cost, reinstallation cost, vehicle repainting, or vehicle downtime

• Appearance-related dissatisfaction after installation when the product is not confirmed to be defective

Special Finish Warranty Exclusions

Some specialty finish vinyl wraps are not eligible for RAXTiFY’s standard 2-year limited warranty.

This includes, but is not limited to:

• Gloss chrome vinyl wrap

• Mirror chrome vinyl wrap

• Satin chrome vinyl wrap

• Matte chrome vinyl wrap

• Chrome-effect vinyl wrap

• Color chrome vinyl wrap

• Carbon fiber vinyl wrap

• Textured vinyl wrap

• Other specialty texture or high-sensitivity finish films, unless otherwise stated on the product page

Chrome-style, carbon fiber, textured, and specialty finish films are more sensitive to stretching, heat, scratches, handling marks, installation technique, surface condition, and environmental exposure. Because of this, RAXTiFY does not provide the standard 2-year performance warranty for these products after installation.

However, if a specialty finish product arrives damaged, incomplete, or incorrect, please contact RAXTiFY customer support before cutting or installation. We will review the issue based on photos, videos, order details, and product condition.

Once a specialty finish film has been installed, cut, stretched, heated, modified, or used, it may no longer be eligible for replacement, exchange, refund, or warranty coverage.

Heat Damage, Sun Exposure, and Burn Marks

RAXTiFY’s limited warranty does not cover heat-related damage caused by improper installation, excessive heat, overheating, heat guns, torches, open flame, engine heat, exhaust heat, reflective heat, concentrated sunlight, or other external heat sources.

Burn marks, scorching, melting, discoloration, shrinkage, gloss loss, lifting, bubbling, or adhesive failure caused by excessive heat are not considered material defects and are not covered under warranty.

Long-term fading, weathering, UV exposure, environmental exposure, and normal wear and tear are also not covered. If a product shows unusual cracking, peeling, discoloration, or adhesive failure under normal use within the warranty period, RAXTiFY may review the issue on a case-by-case basis to determine whether it is a confirmed product-related defect.

Installation Disclaimer

RAXTiFY sells vinyl wrap film material. Unless otherwise stated in writing, RAXTiFY does not provide installation service and does not offer an installation warranty.

Professional installation is strongly recommended, especially for full vehicle wraps, bumpers, mirrors, deep curves, recessed areas, chrome finishes, carbon fiber films, and other specialty finishes.

Customers and installers are responsible for proper surface preparation, correct installation technique, proper use of heat, post-heating, trimming, edge finishing, and maintenance.

Improper installation or installer error is not covered under this warranty.

Removal Disclaimer

RAXTiFY vinyl wrap is designed to be removable without damaging factory OEM paint that is in good condition, when the film is properly installed and removed with care.

However, paint condition matters. Repainted surfaces, peeling clear coat, rust, dents, scratches, weak paint, poor surface preparation, improper installation, excessive heat, long installation age, or improper removal may increase the risk of paint damage.

RAXTiFY does not guarantee damage-free removal on all vehicles and does not cover paint damage, paint peeling, clear coat failure, repainting cost, removal cost, or reinstallation cost.

Customer Responsibilities

To maintain warranty eligibility, customers are responsible for the following:

• Inspect the product before cutting, heating, stretching, or installation

• Report arrival issues within 7 days of delivery

• Report warranty issues within 7 days of discovery

• Provide proof of purchase

• Provide clear photos and videos showing the issue

• Provide installation date if the film has been installed

• Provide installation photos if requested

• Provide installer invoice or proof of professional installation if requested

• Follow proper installation and care instructions

• Avoid harsh chemicals, excessive heat, improper washing, unsuitable surfaces, and improper storage

• Keep the affected film, packaging, and remaining material until the claim is resolved

Failure to provide required information or failure to follow proper installation and care guidelines may affect warranty eligibility.

Vinyl Wrap Care Instructions

Proper care can help maintain the appearance and performance of your RAXTiFY vinyl wrap.

First 48 Hours After Installation

Avoid washing the vehicle for at least 48 hours after installation.

When possible, avoid rain, snow, high heat, and harsh environmental exposure during the initial curing period.

Regular Washing

Hand washing is recommended. Use clean water, pH-neutral soap, and a soft microfiber mitt or sponge.

Dry the surface with a clean microfiber towel after washing.

Washing Frequency

Regular cleaning helps reduce dirt, dust, road grime, bird droppings, tree sap, bugs, and pollution buildup.

For best results, clean the vehicle regularly and remove contaminants as soon as possible.

Pressure Washing

Avoid high-pressure washing directly on film edges, seams, corners, or lifted areas.

If pressure washing is necessary, keep a safe distance from the film surface and avoid spraying at a sharp angle toward the edges.

Automatic Car Washes

Avoid automatic car washes, especially brush-style car washes. Brushes, harsh detergents, and high-pressure systems may scratch, lift, dull, or damage the vinyl wrap.

Chemicals, Fuel, and Contaminants

Avoid harsh chemicals, solvents, fuel spills, abrasive cleaners, degreasers, and non-vinyl-safe products.

If fuel, bird droppings, tree sap, bugs, or other contaminants contact the film, clean the area promptly with a vinyl-safe cleaning method.

Wax, Polish, and Ceramic Coating

Do not use abrasive polish or traditional wax unless the product is confirmed to be safe for vinyl wrap.

Vinyl-safe ceramic coating may be used if applied correctly and if the coating is suitable for the specific film finish. Matte, satin, chrome, carbon fiber, and specialty finishes may require special care.

Parking and Storage

Whenever possible, park indoors, in a garage, or in a shaded area. Long-term direct sunlight, high heat, dust, rain, snow, pollution, and extreme weather may reduce the lifespan and appearance of vinyl wrap.

A breathable car cover may help protect the vehicle when outdoor parking is unavoidable.

How to File a Warranty Claim

To submit a warranty claim, please contact RAXTiFY customer support with the following information:

• Order number

• Product name

• Photos or videos showing the issue clearly

• A short description of the issue

• Date the issue was first noticed

• Whether the film has been installed or not

• Installation date, if applicable

• Whether the film was installed by a professional installer or DIY

• Installation photos, if available

• Installer invoice or installation record, if available

• Photos showing the overall vehicle and close-up photos of the affected area

Please keep the product, packaging, and affected material until the claim is resolved. In some cases, RAXTiFY may request the product or remaining material for inspection.

Most warranty claims are reviewed within 7–14 business days after all required information is received.

Warranty Resolution

After reviewing a claim, RAXTiFY may provide one of the following solutions at our discretion:

• Replacement

• Exchange

• Refund

• Partial refund

• Store credit

• Other reasonable solution based on the situation

The final resolution will be determined by RAXTiFY after reviewing the evidence and confirming whether the issue is covered under this warranty policy.

RAXTiFY reserves the right to deny claims that are incomplete, unsupported by evidence, outside the warranty period, caused by improper use, or not covered under this policy.

Limitation of Liability

RAXTiFY’s warranty liability is limited to the value of the vinyl wrap material only.

RAXTiFY is not responsible for labor cost, installation cost, removal cost, reinstallation cost, vehicle repainting, paint repair, loss of use, vehicle downtime, installer charges, travel cost, business loss, appearance-related dissatisfaction, or any incidental or consequential damages.

Transferability

This limited warranty applies only to the original purchaser and is not transferable to another person, vehicle, or owner.

Important Notes

Warranty coverage may vary by product type, finish, climate, vehicle surface condition, installation quality, care, and usage.

Installing, cutting, stretching, heating, modifying, or using the product may affect warranty eligibility, especially if the issue could have been identified before installation.

Product photos, website images, customer photos, and screen displays are for reference only. Actual color and finish may vary depending on lighting, angle, camera settings, screen display, vehicle shape, and production batch.

Vinyl Wrap Warranty FAQs

How long is the RAXTiFY vinyl wrap warranty?

Most eligible RAXTiFY vinyl wraps include a 2-year limited warranty against confirmed product-related defects. Coverage may vary depending on product type, finish, climate, panel exposure, installation quality, and care.

Does the warranty cover installation problems?

No. Installation problems such as bubbles, wrinkles, creases, lifting, overstretching, overheating, improper trimming, or poor surface preparation are not covered under RAXTiFY’s product warranty.

Are chrome and carbon fiber vinyl wraps covered by the 2-year warranty?

No. Chrome-style vinyl wraps, carbon fiber vinyl wraps, textured films, and other specialty finish films are not eligible for RAXTiFY’s standard 2-year limited warranty. Arrival issues such as damaged, incomplete, or incorrect products may still be reviewed before installation.

Does the warranty cover fading?

Normal fading, weathering, UV exposure, environmental exposure, and aging are not covered. If the film shows unusual or excessive fading under normal use within the warranty period, RAXTiFY may review the issue to determine whether it is a confirmed product-related defect.

Does the warranty cover heat damage or burn marks?

No. Heat damage, burn marks, scorching, melting, shrinkage, gloss loss, discoloration, or adhesive failure caused by excessive heat, heat guns, torches, engine heat, exhaust heat, reflective heat, or concentrated sunlight are not covered.

Does the warranty cover paint damage during removal?

No. Paint damage, paint peeling, clear coat failure, repainting cost, removal cost, or reinstallation cost are not covered. Paint condition, repaint quality, clear coat strength, installation method, and removal method can all affect the removal result.

What should I do if my product arrives damaged or incorrect?

Please contact RAXTiFY customer support within 7 days of delivery with your order number and clear photos or videos. Do not cut, install, heat, stretch, or use the film before contacting us.

Do I need professional installation?

Professional installation is strongly recommended, especially for full vehicle wraps, bumpers, mirrors, deep curves, chrome finishes, carbon fiber films, and specialty finishes. Improper installation or DIY installation mistakes are not covered under warranty.

RAXTiFY Color PPF Warranty Policy

RAXTiFY Color Paint Protection Film is backed by a limited warranty of up to 5 years, depending on climate, panel exposure, installation, use, and environmental conditions.

This warranty applies to eligible RAXTiFY Color PPF products purchased directly from RAXTiFY or an authorized RAXTiFY dealer.

Warranty Coverage

The RAXTiFY Color PPF Limited Warranty covers qualifying manufacturing defects that occur under normal use, including:

• Manufacturing-related cracking or delamination.
• Abnormal adhesive failure not caused by installation or surface preparation.
• Excessive discoloration or fading beyond normal environmental aging.
• Other verified manufacturing defects that materially affect the performance of the film.

Normal aging, gradual fading, minor appearance changes, and wear caused by normal environmental exposure are not considered manufacturing defects.

Warranty Period

Color PPF performance can vary depending on UV exposure, temperature, humidity, vehicle storage, road conditions, maintenance, and panel orientation.

As a general warranty reference:

Horizontal and near-horizontal surfaces such as hoods, roofs, trunk lids, and upper body panels generally receive more direct UV and environmental exposure than vertical panels.

RAXTiFY may determine the applicable climate and exposure category based on the vehicle's primary location and operating conditions.

Warranty Conditions

Warranty eligibility requires:

• Installation over sound OEM / original factory paint.
• Proper surface preparation and installation according to applicable product instructions.
• Reasonable cleaning and maintenance of the film.
• Proof of purchase and sufficient information to verify the claim.

The warranty is tied to the original product installation and is not transferable to another vehicle or owner.

OEM Paint Requirement

RAXTiFY Color PPF warranty applies only when the film is installed over sound OEM / original factory paint.

RAXTiFY cannot guarantee the condition or adhesion of repainted, repaired, aftermarket-painted, peeling, oxidized, rusted, or otherwise compromised paint surfaces.

Paint lifting or paint damage occurring during installation or removal is not considered a Color PPF manufacturing defect.

What Is Not Covered

The RAXTiFY Color PPF Limited Warranty does not cover damage, failure, or appearance changes resulting from:

• Improper installation or insufficient surface preparation.
• Excessive stretching, overheating, incorrect installation techniques, or improper post-heating.
• Installation over repainted, repaired, damaged, rusted, peeling, or otherwise unsuitable surfaces.
• Accidents, collisions, scratches, stone impacts, vandalism, hail, flooding, or other external physical damage.
• Fuel, solvents, harsh chemicals, abrasive cleaners, or incompatible detailing products.
• Improper pressure washing or automatic car washes that damage the film or its edges.
• Bird droppings, tree sap, insects, road contaminants, or other substances left on the film long enough to cause staining or chemical damage.
• Normal wear, gradual fading, weathering, or appearance changes caused by environmental exposure and aging.
• Differences in appearance between film installed at different times or from different production batches.
• Vehicle repainting, body repair, or modification after installation.

Limitation of Liability

This limited warranty is limited to the value of the affected RAXTiFY Color PPF material.

Unless otherwise required by applicable law, RAXTiFY is not responsible for:

• Installation labor;
• Film removal costs;
• Reinstallation costs;
• Vehicle repainting or body repair;
• Loss of vehicle use;
• Downtime or lost income; or
• Incidental or consequential expenses associated with a warranty claim.

COLOR PPF CARE INSTRUCTIONS

First 72 Hours After Installation

Avoid washing the vehicle during the first 72 hours after installation.

Allow the film and adhesive sufficient time to settle, and inspect edges, corners and recessed areas during the first few days.

If lifting is noticed, contact the installer before contamination enters underneath the film.

Regular Washing

Hand washing is recommended.

Use clean water, a soft microfiber wash mitt and a mild pH-neutral automotive shampoo.

Do not aggressively scrub the film surface or edges.

Pressure Washing

Pressure washing should be used carefully.

Keep the nozzle a safe distance from the film and avoid directing high-pressure water directly at edges, seams, corners or lifted areas.

Automatic Car Washes

Touchless washes are generally preferable to brush-style automatic washes.

Repeated contact with aggressive brushes may create surface marks or place additional stress on film edges.

Bird Droppings, Tree Sap and Bugs

Remove bird droppings, tree sap, insects and similar contaminants as soon as practical.

Allowing contaminants to remain on the film—especially in direct sunlight or high temperatures—may cause staining or surface discoloration.

Wax, Polish and Ceramic Coating

Do not use abrasive polishing compounds or products containing harsh solvents.

Only use waxes, sealants or coatings specifically compatible with TPU paint protection film.

A compatible ceramic coating may make routine cleaning easier, but applying a ceramic coating does not extend the RAXTiFY warranty period.

How to File a Warranty Claim

To submit a warranty claim, please contact RAXTiFY customer support with the following information:

• Order number
• Product name
• Photos or videos showing the issue clearly
• A short description of the issue
• Date the issue was noticed
• Whether the film has been installed or not
• Installation date, if applicable
• Whether the film was installed by a professional installer or DIY

Please keep the product, packaging, and any affected material until the claim is resolved. In some cases, RAXTiFY may request that the product be returned for inspection. If a return is required and the issue is confirmed to be covered, we may provide a return shipping label.

Warranty Resolution

After reviewing your claim, RAXTiFY may provide one of the following solutions:

• Replacement
• Exchange
• Refund
• Partial refund
• Store credit
• Other reasonable solution based on the situation

The final resolution will be determined by RAXTiFY after reviewing the evidence and confirming whether the issue is covered under this warranty policy.

Important Notes

Warranty coverage applies only to the original purchaser and is not transferable.

Warranty claims must be submitted within the eligible warranty period.

Installing, cutting, modifying, or using the product may affect warranty eligibility, especially if the issue could have been identified before installation.

RAXTiFY reserves the right to deny claims that are incomplete, unsupported by evidence, outside the warranty period, or caused by improper use, improper installation, or external conditions.

Warranty FAQs

How long is the RAXTiFY vinyl wrap warranty?

Most RAXTiFY vinyl wraps include a 2-year limited warranty against confirmed product-related defects. Coverage may vary by product type and product page.

Does the warranty cover installation problems?

No. Installation problems such as bubbles, wrinkles, lifting, overstretching, overheating, or improper trimming are not covered by RAXTiFY’s product warranty.

Does the warranty cover paint damage during removal?

No. Paint damage during removal is not covered. The condition of the original paint, repaint quality, clear coat strength, installation method, and removal method can all affect the result.

What should I do if my product arrives damaged?

Please contact RAXTiFY customer support as soon as possible with your order number and clear photos or videos of the damage. Keep the packaging and product until the issue is resolved.

What if I received the wrong item?

If you received the wrong product, please contact us with your order number and photos of the item received. Once confirmed, we will provide an appropriate solution.

Does the warranty cover fading or normal wear?

Normal wear and tear, environmental exposure, UV exposure, improper care, chemicals, and harsh washing methods are not covered. If you believe the issue is caused by a material defect, please contact us for review.

Do I need professional installation?

Professional installation is strongly recommended for full vehicle wraps and complex surfaces. Proper installation can improve appearance, durability, and long-term performance.